{"id":172,"date":"2026-06-03T18:59:47","date_gmt":"2026-06-03T16:59:47","guid":{"rendered":"https:\/\/padel-destock.com\/?page_id=172"},"modified":"2026-06-03T19:59:49","modified_gmt":"2026-06-03T17:59:49","slug":"retours-echanges","status":"publish","type":"page","link":"https:\/\/promo-padel.com\/es\/retours-echanges\/","title":{"rendered":"Retours &amp; \u00e9changes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"172\" class=\"elementor elementor-172\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-100f593 e-con e-atomic-element e-flexbox-base e-d094f1e\" data-id=\"100f593\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"100f593\">\n    \t\t<div class=\"elementor-element elementor-element-4a8e855 elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"4a8e855\" data-element_type=\"widget\" data-e-type=\"widget\" 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class=\"ps-page\">\r\n  <div class=\"ps-hero-banner\">\r\n    <h1>Devoluciones y cambios<\/h1>\r\n    <p>Vous souhaitez retourner un produit ou signaler un probl\u00e8me avec votre commande ? Voici les \u00e9tapes \u00e0 suivre.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"ps-grid\">\r\n    <div class=\"ps-card ps-card--blue\">\r\n      <strong>D\u00e9lai de retour<\/strong>\r\n      <span>Vous disposez d'un d\u00e9lai de retour selon les conditions indiqu\u00e9es sur le site et la r\u00e9glementation applicable.<\/span>\r\n    <\/div>\r\n\r\n    <div class=\"ps-card ps-card--green\">\r\n      <strong>Produit en \u00e9tat neuf<\/strong>\r\n      <span>Le produit retourn\u00e9 doit \u00eatre non utilis\u00e9, complet, propre et dans son emballage d'origine.<\/span>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <h2>Conditions de retour<\/h2>\r\n  <p>\r\n    Pour \u00eatre accept\u00e9, un retour doit concerner un produit en parfait \u00e9tat, non utilis\u00e9, complet et accompagn\u00e9 de son emballage d'origine. Les produits ab\u00eem\u00e9s, utilis\u00e9s, incomplets ou retourn\u00e9s sans protection suffisante peuvent \u00eatre refus\u00e9s.\r\n  <\/p>\r\n\r\n  <h2>Comment demander un retour ?<\/h2>\r\n\r\n  <div class=\"ps-steps\">\r\n    <div class=\"ps-step\">\r\n      <div>\r\n        <strong>Contactez-nous<\/strong>\r\n        <span>Envoyez un email \u00e0 <a href=\"mailto:contact@promo-padel.com\">contact@promo-padel.com<\/a> avec votre num\u00e9ro de commande et le produit concern\u00e9.<\/span>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"ps-step\">\r\n      <div>\r\n        <strong>Attendez notre r\u00e9ponse<\/strong>\r\n        <span>Notre \u00e9quipe vous indique la marche \u00e0 suivre pour effectuer le retour dans les meilleures conditions.<\/span>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"ps-step\">\r\n      <div>\r\n        <strong>Pr\u00e9parez le colis<\/strong>\r\n        <span>Emballez soigneusement le produit afin qu'il soit prot\u00e9g\u00e9 pendant le transport.<\/span>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"ps-step\">\r\n      <div>\r\n        <strong>Remboursement<\/strong>\r\n        <span>Apr\u00e8s r\u00e9ception et v\u00e9rification du produit retourn\u00e9, le remboursement est effectu\u00e9 via le moyen de paiement utilis\u00e9 lors de la commande.<\/span>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <h2>\u00c9changes<\/h2>\r\n  <p>\r\n    Pour simplifier le traitement, Padel Destock peut vous demander d'effectuer un retour puis de passer une nouvelle commande pour le produit souhait\u00e9. Cela permet de garantir la disponibilit\u00e9 du nouvel article et un traitement plus rapide.\r\n  <\/p>\r\n\r\n  <h2>Produit d\u00e9fectueux ou erreur de commande<\/h2>\r\n  <p>\r\n    Si vous recevez un produit d\u00e9fectueux, ab\u00eem\u00e9 ou diff\u00e9rent de celui command\u00e9, contactez-nous rapidement \u00e0 <a href=\"mailto:contact@promo-padel.com\">contact@promo-padel.com<\/a> avec votre num\u00e9ro de commande, une description du probl\u00e8me et des photos si n\u00e9cessaire.\r\n  <\/p>\r\n\r\n  <div class=\"ps-warning\">\r\n    <strong>Important<\/strong>\r\n    <p>\r\n      Aucun retour ne doit \u00eatre envoy\u00e9 sans nous avoir contact\u00e9s au pr\u00e9alable. Cela permet d'\u00e9viter les erreurs d'adresse, les retards de traitement et les colis non identifi\u00e9s.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <h2>D\u00e9lais de remboursement<\/h2>\r\n  <p>\r\n    Le remboursement est effectu\u00e9 apr\u00e8s r\u00e9ception et contr\u00f4le du produit retourn\u00e9, dans les d\u00e9lais applicables. Le montant est rembours\u00e9 sur le moyen de paiement utilis\u00e9 lors de la commande.\r\n  <\/p>\r\n\r\n  <div class=\"ps-info\">\r\n    <strong>Besoin d'aide pour un retour ?<\/strong>\r\n    <p>\r\n      \u00c9crivez-nous \u00e0 <a href=\"mailto:contact@promo-padel.com\">contact@promo-padel.com<\/a> en indiquant votre num\u00e9ro de commande.\r\n    <\/p>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Retours &#038; \u00e9changes Vous souhaitez retourner un produit ou signaler un probl\u00e8me avec votre commande ? Voici les \u00e9tapes \u00e0 suivre. D\u00e9lai de retour Vous disposez d&rsquo;un d\u00e9lai de retour selon les conditions indiqu\u00e9es sur le site et la r\u00e9glementation applicable. Produit en \u00e9tat neuf Le produit retourn\u00e9 doit \u00eatre non utilis\u00e9, complet, propre et [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-172","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/promo-padel.com\/es\/wp-json\/wp\/v2\/pages\/172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/promo-padel.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/promo-padel.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/promo-padel.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/promo-padel.com\/es\/wp-json\/wp\/v2\/comments?post=172"}],"version-history":[{"count":4,"href":"https:\/\/promo-padel.com\/es\/wp-json\/wp\/v2\/pages\/172\/revisions"}],"predecessor-version":[{"id":236,"href":"https:\/\/promo-padel.com\/es\/wp-json\/wp\/v2\/pages\/172\/revisions\/236"}],"wp:attachment":[{"href":"https:\/\/promo-padel.com\/es\/wp-json\/wp\/v2\/media?parent=172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}