{"id":163,"date":"2026-06-03T18:58:09","date_gmt":"2026-06-03T16:58:09","guid":{"rendered":"https:\/\/padel-destock.com\/?page_id=163"},"modified":"2026-08-10T15:14:21","modified_gmt":"2026-08-10T13:14:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/promo-padel.com\/es\/faq\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"163\" class=\"elementor elementor-163\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-468924b e-con e-atomic-element e-flexbox-base e-54436d4 \" data-id=\"468924b\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"468924b\">\n    \t\t<div class=\"elementor-element elementor-element-85c7d0d elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"85c7d0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- PAGE FAQ - PADEL PROMO -->\r\n<style>\r\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Outfit:wght@300;400;500;600;700;800;900&display=swap');\r\n\r\n.ps-page * {\r\n  box-sizing: border-box;\r\n  margin: 0;\r\n  padding: 0;\r\n}\r\n\r\n.ps-page {\r\n  max-width: 900px;\r\n  margin: 0 auto;\r\n  padding: 52px 24px 72px;\r\n  font-family: 'Outfit', Arial, sans-serif;\r\n  color: #111111;\r\n  line-height: 1.7;\r\n}\r\n\r\n.ps-hero-banner {\r\n  background: linear-gradient(135deg, #1447B8 0%, #0d3790 100%);\r\n  border-radius: 16px;\r\n  padding: 42px 38px;\r\n  margin: 0 0 36px;\r\n  color: #ffffff;\r\n  position: relative;\r\n  overflow: hidden;\r\n}\r\n\r\n.ps-hero-banner::after {\r\n  content: '';\r\n  position: absolute;\r\n  top: -50px;\r\n  right: -50px;\r\n  width: 220px;\r\n  height: 220px;\r\n  border-radius: 50%;\r\n  background: rgba(255,255,255,.08);\r\n  pointer-events: none;\r\n}\r\n\r\n.ps-hero-banner h1 {\r\n  color: #ffffff !important;\r\n  font-size: clamp(30px, 4vw, 42px);\r\n  line-height: 1.08;\r\n  font-weight: 900;\r\n  letter-spacing: -0.5px;\r\n  margin: 0 0 10px;\r\n  position: relative;\r\n  z-index: 2;\r\n}\r\n\r\n.ps-hero-banner p {\r\n  color: #ffffff !important;\r\n  font-size: 16px;\r\n  line-height: 1.55;\r\n  max-width: 650px;\r\n  margin: 0;\r\n  position: relative;\r\n  z-index: 2;\r\n}\r\n\r\n.ps-page h2 {\r\n  color: #111111;\r\n  font-size: 21px;\r\n  line-height: 1.3;\r\n  font-weight: 900;\r\n  margin: 34px 0 14px;\r\n}\r\n\r\n.ps-page a {\r\n  color: #1447B8;\r\n  text-decoration: none;\r\n  font-weight: 700;\r\n}\r\n\r\n.ps-page a:hover {\r\n  text-decoration: underline;\r\n}\r\n\r\n.ps-faq-group {\r\n  margin: 0 0 28px;\r\n}\r\n\r\n.ps-faq {\r\n  margin: 0 0 10px;\r\n  border: 1px solid #e5e7eb;\r\n  border-radius: 10px;\r\n  overflow: hidden;\r\n  background: #ffffff;\r\n}\r\n\r\n.ps-faq summary {\r\n  padding: 17px 20px;\r\n  font-size: 15px;\r\n  line-height: 1.35;\r\n  font-weight: 900;\r\n  cursor: pointer;\r\n  list-style: none;\r\n  display: flex;\r\n  justify-content: space-between;\r\n  align-items: center;\r\n  gap: 16px;\r\n  background: #ffffff;\r\n  color: #111111;\r\n  transition: .2s ease;\r\n}\r\n\r\n.ps-faq summary::-webkit-details-marker {\r\n  display: none;\r\n}\r\n\r\n.ps-faq summary:hover {\r\n  background: #f6f7f9;\r\n}\r\n\r\n.ps-faq summary::after {\r\n  content: '+';\r\n  color: #1447B8;\r\n  font-size: 24px;\r\n  font-weight: 600;\r\n  line-height: 1;\r\n  flex-shrink: 0;\r\n}\r\n\r\n.ps-faq[open] summary::after {\r\n  content: '-';\r\n}\r\n\r\n.ps-faq__body {\r\n  padding: 0 20px 18px;\r\n  color: #444444;\r\n  font-size: 14.5px;\r\n  line-height: 1.7;\r\n}\r\n\r\n.ps-contact-box {\r\n  background: #111111;\r\n  border-radius: 12px;\r\n  padding: 24px;\r\n  color: #ffffff;\r\n  margin-top: 28px;\r\n}\r\n\r\n.ps-contact-box strong {\r\n  display: block;\r\n  color: #ffffff;\r\n  font-size: 17px;\r\n  font-weight: 900;\r\n  margin-bottom: 8px;\r\n}\r\n\r\n.ps-contact-box p {\r\n  color: #ffffff;\r\n  font-size: 14.5px;\r\n  line-height: 1.65;\r\n  margin: 0;\r\n}\r\n\r\n.ps-contact-box a {\r\n  color: #ffffff;\r\n  text-decoration: underline;\r\n}\r\n\r\n@media (max-width: 640px) {\r\n  .ps-page {\r\n    padding: 34px 18px 54px;\r\n  }\r\n\r\n  .ps-hero-banner {\r\n    padding: 32px 24px;\r\n    border-radius: 12px;\r\n    margin-bottom: 28px;\r\n  }\r\n\r\n  .ps-faq summary {\r\n    padding: 15px 16px;\r\n    font-size: 14px;\r\n  }\r\n\r\n  .ps-faq__body {\r\n    padding: 0 16px 16px;\r\n    font-size: 14px;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<div class=\"ps-page\">\r\n  <div class=\"ps-hero-banner\">\r\n    <h1>Questions fr\u00e9quentes<\/h1>\r\n    <p>Retrouvez les r\u00e9ponses aux questions les plus courantes sur les commandes, la livraison, les retours et les produits.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"ps-faq-group\">\r\n    <h2>Commandes<\/h2>\r\n\r\n    <details class=\"ps-faq\">\r\n      <summary>Comment passer une commande sur Padel Promo ?<\/summary>\r\n      <div class=\"ps-faq__body\">\r\n        Choisissez vos produits, ajoutez-les au panier, puis validez votre commande depuis la page panier ou la page de paiement. Vous recevrez ensuite un email de confirmation.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details class=\"ps-faq\">\r\n      <summary>Puis-je modifier ou annuler ma commande ?<\/summary>\r\n      <div class=\"ps-faq__body\">\r\n        Si votre commande n'a pas encore \u00e9t\u00e9 pr\u00e9par\u00e9e ou exp\u00e9di\u00e9e, contactez-nous rapidement \u00e0 <a href=\"mailto:contact@promo-padel.com\">contact@promo-padel.com<\/a>. Nous ferons le n\u00e9cessaire dans la mesure du possible.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details class=\"ps-faq\">\r\n      <summary>Les produits sont-ils neufs et authentiques ?<\/summary>\r\n      <div class=\"ps-faq__body\">\r\n        Oui, les produits propos\u00e9s sur Padel Promo sont neufs, authentiques et s\u00e9lectionn\u00e9s aupr\u00e8s de fournisseurs ou marques fiables.\r\n      <\/div>\r\n    <\/details>\r\n  <\/div>\r\n\r\n  <div class=\"ps-faq-group\">\r\n    <h2>Paiement<\/h2>\r\n\r\n    <details class=\"ps-faq\">\r\n      <summary>Le paiement est-il s\u00e9curis\u00e9 ?<\/summary>\r\n      <div class=\"ps-faq__body\">\r\n        Oui, le paiement est trait\u00e9 via des prestataires s\u00e9curis\u00e9s. Padel Promo ne conserve pas les donn\u00e9es bancaires compl\u00e8tes de ses clients.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details class=\"ps-faq\">\r\n      <summary>Quels moyens de paiement sont accept\u00e9s ?<\/summary>\r\n      <div class=\"ps-faq__body\">\r\n        Les moyens de paiement disponibles sont affich\u00e9s au moment de la validation de la commande. Ils peuvent \u00e9voluer selon les solutions activ\u00e9es sur le site.\r\n      <\/div>\r\n    <\/details>\r\n  <\/div>\r\n\r\n  <div class=\"ps-faq-group\">\r\n    <h2>Livraison<\/h2>\r\n\r\n    <details class=\"ps-faq\">\r\n      <summary>La livraison est-elle gratuite ?<\/summary>\r\n      <div class=\"ps-faq__body\">\r\n        La livraison gratuite peut \u00eatre propos\u00e9e en France m\u00e9tropolitaine selon les conditions affich\u00e9es lors de la commande.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details class=\"ps-faq\">\r\n      <summary>Quels sont les d\u00e9lais de livraison ?<\/summary>\r\n      <div class=\"ps-faq__body\">\r\n        Les d\u00e9lais d\u00e9pendent de la pr\u00e9paration de la commande et de l'acheminement. Une estimation est indiqu\u00e9e au moment de la commande lorsque l'information est disponible.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details class=\"ps-faq\">\r\n      <summary>Comment suivre ma commande ?<\/summary>\r\n      <div class=\"ps-faq__body\">\r\n        D\u00e8s que votre commande est exp\u00e9di\u00e9e, vous recevez les informations de suivi disponibles par email. Vous pouvez aussi consulter la page <a href=\"https:\/\/promo-padel.com\/suivi-de-commande\/\">Suivi de commande<\/a>.\r\n      <\/div>\r\n    <\/details>\r\n  <\/div>\r\n\r\n  <div class=\"ps-faq-group\">\r\n    <h2>Retours et remboursements<\/h2>\r\n\r\n    <details class=\"ps-faq\">\r\n      <summary>Puis-je retourner un produit ?<\/summary>\r\n      <div class=\"ps-faq__body\">\r\n        Oui, vous pouvez demander un retour dans les conditions indiqu\u00e9es sur notre page <a href=\"https:\/\/promo-padel.com\/retours-echanges\/\">Retours & \u00e9changes<\/a>. Le produit doit \u00eatre neuf, non utilis\u00e9, complet et dans son emballage d'origine.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details class=\"ps-faq\">\r\n      <summary>Comment demander un retour ?<\/summary>\r\n      <div class=\"ps-faq__body\">\r\n        Envoyez-nous un email \u00e0 <a href=\"mailto:contact@promo-padel.com\">contact@promo-padel.com<\/a> avec votre num\u00e9ro de commande et le produit concern\u00e9.\r\n      <\/div>\r\n    <\/details>\r\n\r\n    <details class=\"ps-faq\">\r\n      <summary>Quand serai-je rembours\u00e9 ?<\/summary>\r\n      <div class=\"ps-faq__body\">\r\n        Apr\u00e8s r\u00e9ception et v\u00e9rification du produit retourn\u00e9, le remboursement est effectu\u00e9 via le moyen de paiement utilis\u00e9 lors de la commande, dans les d\u00e9lais applicables.\r\n      <\/div>\r\n    <\/details>\r\n  <\/div>\r\n\r\n  <div class=\"ps-contact-box\">\r\n    <strong>Vous ne trouvez pas votre r\u00e9ponse ?<\/strong>\r\n    <p>\r\n      Contactez-nous \u00e0 <a href=\"mailto:contact@promo-padel.com\">contact@promo-padel.com<\/a>. Nous vous r\u00e9pondrons d\u00e8s que possible.\r\n    <\/p>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Questions fr\u00e9quentes Retrouvez les r\u00e9ponses aux questions les plus courantes sur les commandes, la livraison, les retours et les produits. Commandes Comment passer une commande sur Padel Promo ? Choisissez vos produits, ajoutez-les au panier, puis validez votre commande depuis la page panier ou la page de paiement. Vous recevrez ensuite un email de confirmation. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-163","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/promo-padel.com\/es\/wp-json\/wp\/v2\/pages\/163","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/promo-padel.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/promo-padel.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/promo-padel.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/promo-padel.com\/es\/wp-json\/wp\/v2\/comments?post=163"}],"version-history":[{"count":7,"href":"https:\/\/promo-padel.com\/es\/wp-json\/wp\/v2\/pages\/163\/revisions"}],"predecessor-version":[{"id":2617,"href":"https:\/\/promo-padel.com\/es\/wp-json\/wp\/v2\/pages\/163\/revisions\/2617"}],"wp:attachment":[{"href":"https:\/\/promo-padel.com\/es\/wp-json\/wp\/v2\/media?parent=163"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}